TERMS AND CONDITIONS OF THE ONLINE STORE

Regulations of the {store_name} online store, specifying the rules for the provision of sales services via the store and Internet domain. The Regulations are a document required in accordance with art. 13 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).

The seller and administrator of the online store is the company:

PRIMPOL Spółka Jawna
ul. Gen. Okulickiego 3
42-360 Poraj
tel. +48 34 314-50-04
e-mail: biuro@primpol.pl

The company is entered into the Central Register and Information on Economic Activity (CEIDG)
under the tax identification number: , REGON: , KRS:
bank account number : 33 1050 1168 1000 0005 0087 5737

I. DEFINITIONS

1. CUSTOMER - a natural person, legal person or an organizational unit that is not a legal person, whose specific provisions grant legal capacity, who places an order in the store.
2. CIVIL CODE - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended)
3. REGULATIONS - these regulations for the provision of electronic services as part of the online store PRIMPOL Spółka Jawna
4. SALES AGREEMENT - a contract for the sale of goods within the meaning of the Civil Code, concluded between {store_name} and the Customer, concluded using the store's website.
5. GOODS / PRODUCT - products presented in the online store
6. ORDER - Customer's declaration of will, aiming directly at concluding a sales contract, specifying in particular the type and quantity of goods.
7. WORKING DAY - one day from Monday to Friday, excluding public holidays.
8. NEWSLETTER - a service provided electronically by the seller, consisting in sending commercial and advertising information to the interested parties to the e-mail address provided by the interested party.

II. GENERAL PROVISIONS:

9. Scope of activity - mail order sale of articles presented on the website of the online store.
10. The Seller complies with the Code of Good Practice within the meaning of the Act of August 23, 2007 on Counteracting Unfair Market Practices.
11. The condition to start placing an order is registration within it
12. Registration takes place by completing and accepting the registration form available on the store's website. The customer is obliged to provide personal data marked as mandatory, consistent with the facts, lawful and good manners. The data provided may not infringe the personal rights or property rights of third parties.
13. The seller may deprive the customer of the right to use the online store, as well as limit his access to part or all of the online store's resources, in the event of violation of the regulations, in particular:
• the customer provided untrue, inaccurate, outdated, misleading or infringing data during registration,
• through the online store has infringed the personal rights of third parties.
14. The seller is a VAT payer and issues a sales document - a receipt or an invoice - for each sale transaction.
15. The customer is obliged to:
• not to provide or transmit content that promotes violence, violates personal rights and rights of third parties;
• use the online store without interfering with its operation, in particular by using specific devices or software;
• it is forbidden to send or place unsolicited commercial information in the online store (spam);
• use any content posted on the store's website for personal use only.
16. Commercial information, price lists, descriptions, advertisements and other information about goods and services on the website of the online store constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Codes

III. ORDER

17. Before placing an order, the Customer must read these regulations, this fact is confirmed and accepted by all provisions of the regulations in an open manner when registering on the online store website and before the final confirmation of the order. The order form will not be accepted without confirming that you have read the regulations and accepted its terms.
18. The choice of ordered goods by the customer is made by adding them to the basket. When placing an order, until the "Order with obligation to pay" button is pressed, the customer has the option of modifying the entered data and in the selection of goods.
19. Sending the order by the customer is a declaration of will to conclude a sales contract with the companyPRIMPOL Spółka Jawna, in accordance with the regulations. After placing the order, the customer receives an e-mail containing the final confirmation of the essential elements of the order.
20. The contract is considered concluded when the customer receives an e-mail confirming the order.
21. The order is processed (preparation and shipment of products) by the seller:
• after confirming the order - for payment on delivery (cash on delivery),
• after receiving the payment to the account - for payment transfer (prepayment),
22. The prices given in the online store offer are gross prices (including VAT), in the Polish currency.
23. The given prices do not include delivery costs, which are given to the customer on the online store's website in the "Delivery" tab, when placing the order, also when the customer expresses his will to be bound by the sales contract.

IV. FORMS OF PAYMENT FOR GOODS

24. Cash on delivery - the customer pays upon receipt of the shipped goods.
25. Cash payment on personal collection - ordered products should be collected within 5 days of placing the order at the following address: ul. Gen. Okulickiego 3, 42-360 Poraj.
26. Prepayment - by bank transfer to the bank account provided in the seller's details and sent in the e-mail confirming the order. The payment should be made within 7 days from the date of conclusion of the contract, unless the parties to the sales contract agree otherwise.
27. The seller has the right to limit the available payment methods, including requiring prepayment in part or in full for the ordered goods.

V. GOODS SHIPPING

28. The costs of delivery of the goods are borne by the customer, unless the sales contract provides otherwise.
29. The cost of returning the goods is borne by the customer.
30. The deadline for order fulfillment for goods available in stock - no longer than 3 business days, counting from the date specified in point 21 of the Regulations. In most cases, we process orders within 24 hours. In the case of custom-made products, the deadline will be specified when placing the order.
31. Orders placed on business days after 1 p.m. will be processed on the next business day. Orders placed on holidays will be processed on the first business day after the holiday.
32. We reserve the right to extend the order delivery date for reasons beyond our control, of which the customer will be notified immediately after such a necessity occurs..

VI. RIGHT TO WITHDRAW FROM THE CONTRACT (for consumers who are not entrepreneurs)

33. The customer who is a consumer within the meaning of art. 221 of the Civil Code, has the right to withdraw from a distance contract, without giving a reason, within 14 days.
34. The withdrawal period expires after 14 days from the day on which the customer came into possession of the item or on which a third party other than the carrier and indicated by the customer came into possession of the item.
35. To exercise the right of withdrawal, the customer must inform PRIMPOL Spółka Jawna about your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail) to the address: PRIMPOL Spółka Jawna, 42-360 Poraj, ul. Gen. Okulickiego 3, biuro@primpol.pl and return the goods. The customer may use the form template available as an attachment to these regulations.
36. In the event of withdrawal from the contract, the Customer is reimbursed all payments received from the Customer, including the costs of delivering the item (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered by the Online Store). PRIMPOL Spółka Jawna) immediately, and in any case not later than 14 days from the day on which the store received the declaration of withdrawal from the contract and the return of the goods. The refund will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agreed to a different solution; in any case, the Customer will not incur any fees in connection with this return.
37. The consumer is responsible for the decrease in the value of the item as a result of using it in a way other than necessary to establish the nature of the characteristics and functioning of the item.
38. The direct cost of returning the product to the seller is borne by the consumer.
39. The online store withholds the return of payment until receipt of the goods.
40. The customer should send back to PRIMPOL Spółka Jawna 42-360 Poraj, ul. Gen. Okulickiego 3, the goods immediately, and in any case not later than 14 days from the day on which he informed the store about withdrawal from the contract. The deadline is met if the customer sends back the goods before the period of 14 days has expired.
41. The return shipment should be properly secured against damage in transit
42. The seller does not accept parcels sent "cash on delivery"

VII. RIGHT TO RETURN GOODS (for customers who are not consumers - applies to entrepreneurs).

44. This point of the regulations applies to contracts concluded only with buyers who are not consumers.
45. The liability under the warranty expires 12 months after the receipt of the goods.
46. Sold goods are deemed to have been released when, in order to deliver the goods to their destination, the seller has entrusted them to a carrier engaged in the transport of goods of this type.
47. Upon delivery of the goods sold, the benefits and burdens associated with the goods and the risk of accidental loss or damage to the goods are transferred to the customer.
48. Upon receipt of the shipment with the ordered products, the CUSTOMER who is not a CONSUMER is obliged to examine the shipment in time and in the manner accepted for such shipments. If he finds that the Product has been lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the carrier. If the CUSTOMER did not examine the item and did not immediately notify the seller of the noticed defect, and in the event that the defect came to light only later - if he did not notify the seller immediately after its discovery - the warranty rights are lost.
49. The SELLER's liability towards the CUSTOMER who is not a CONSUMER, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the concluded contract. The SELLER is liable to the CUSTOMER who is not a CONSUMER only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits to the CUSTOMER who is not a CONSUMER.
50. The SELLER informs that in the case of PRODUCTS also covered by a guarantee, the rights of the buyer and the obligations of the guarantor in this respect are specified and should be performed in accordance with the conditions set out in the WARRANTY BOOK. The WARRANTY granted for the sold PRODUCT is an additional entitlement and does not exclude, limit or suspend the buyer's rights under the provisions on warranty for defects in the sold item.
51. The SELLER does not accept any COD shipments.
52. Any disputes arising between the Seller/Service Provider and the CUSTOMER who is not a CONSUMER shall be submitted to the court having jurisdiction over the seat of the SELLER.
53. COMPLAINTS under warranty not described in these REGULATIONS are resolved in the manner described in the Civil Code, art. 556-581 with the reservation as in the next point.
54. Based on Article. 558 of the Civil Code, the Seller's liability under the warranty towards the Customer is limited as follows:
• The SELLER - if the complaint is accepted - is only obliged to restore the conformity of the delivered product with the contract by repair or replacement - depending on the SELLER's decision;
• The CUSTOMER covers the costs of shipping the advertised product to the SELLER - the seller does not accept cash on delivery;
• The SELLER covers the cost of shipping the goods after accepting the complaint;
• Small differences in appearance, i.e. color shade, proportions, which depend on the individual settings of the buyer's computer hardware, are not grounds for a complaint.
• W przypadku powstania dodatkowych kosztów transportu związanych np. z nieodebraniem towaru spowodowanym brakiem gotówki w przypadku płatności za pobraniem, braku odbiorcy towaru w trakcie dostarczenia przesyłki, itp. - koszty te pokrywa Klient.
• In the event that the Customer does not collect the shipped goods for which the order has been confirmed, he will be charged with the transport costs for shipping the goods and for returning them to the SELLER.
• The provisions of Art. 567 and Art. 568 of the Civil Code are excluded;
55. The above limitations of liability under the warranty do not apply in the case of a customer's claim in connection with the defectiveness of the item sold under the provisions of the Civil Code, Section II.1 Art. 576.1, 567.2, 576.3 and 576.4

VIII. GUARANTEE

56. All products purchased in our store are covered by a warranty for a period of 1 year from the date of delivery. Some goods have an extended warranty period, which is indicated in the product description on the store's website.
57. The warranty does not cover damage caused by natural wear and tear, mechanical damage, damage caused by lack of or improper maintenance, damage caused by misuse.
58. The warranty provided for the product sold is an additional entitlement and does not exclude, limit or suspend the consumer's rights under the seller's liability under the provisions on warranty for defects in the sold item in accordance with art. 577 of the Civil Code
59. The seller is released from liability under the warranty if the consumer knew about the defect at the time of concluding the contract.
60. The advertised goods should be sent back immediately after finding the defect to the address: PRIMPOL Spółka Jawna 42-360 Poraj, ul. Gen. Okulickiego 3 together with the complaint form.
61. The buyer cannot withdraw from the contract if the defect is insignificant.
62. The seller will consider the complaint immediately. Not later than within 14 calendar days from the date of receipt of the complaint, the seller will inform in writing or by e-mail about the status of the complaint under consideration.
63. In the case of a recognized complaint, we undertake to repair or replace the advertised goods with a new one. In this case, the seller sends the product back to the customer at his own expense.

IX. PROVISION OF SERVICES BY ELECTRONIC MEANS

64. In order to conclude a contract, the Seller provides free of charge via the website of the online store:
• creating and administering a customer account in the online store,
• processing the order form for products in the online store,
• with the consent of the client, sending commercial and marketing information in the form of a "newsletter"
65. The contract for the provision of electronic services is concluded for an indefinite period. The moment of concluding the contract is considered to be the end of the customer registration process on the store's website.
66. The contract for the provision of electronic services consisting in enabling the placing of an order through the online store by completing the order form is concluded for a definite period of time - for the period of completing and processing the order and is terminated at the time of placing and accepting the order.
67. The "newsletter" service is concluded for an indefinite period, when the customer agrees to receive e-mails to the customer's address provided during registration.
68. The customer may unsubscribe from the "newsletter" service at any time by submitting a statement via:
• submitting a statement on the website
• e-mail or in writing to the address of the seller's registered office
69. To fully use the online store, the customer needs access to a computer or other device enabling communication via the Internet with the store's website. The computer should be equipped with a web browser, e.g. chrome, opera, mozilla firefox or another with similar parameters. Mobile devices should have software provided by the device manufacturer, enabling activities equivalent to computer browsers. In addition, the customer should have an e-mail account. To fully use the online store, you need to run JavaScript and cookies. Information regarding the privacy policy is placed in the online store tab.
70. PRIMPOL Spółka Jawna takes steps to ensure the proper operation of the store, to the extent that it results from the current technical knowledge and undertakes to immediately remove any irregularities reported by customers.
71. The customer is obliged to immediately notify {company_name} of any irregularities or interruptions in the functioning of the online store. Irregularities can be reported by the customer in writing or by e-mail.
72. PRIMPOL Spółka Jawna undertakes to consider each complaint within 14 days.

X. PERSONAL DATA PROTECTION

73. The administrator of Personal Data is the company PRIMPOL Spółka Jawna based in 42-360 Poraj, ul. Gen. Okulickiego 3
74. The data administrator processes data in order to achieve legally justified goals of the data administrator. Providing data is voluntary. The data administrator guarantees the confidentiality of personal data and the right to access and correct such data in accordance with the Act of August 29, 1997. on the protection of personal data (Journal of Laws No. 101 of 2002, item 926 as amended.
75. By accepting these regulations, the customer agrees to the use of a telephone number, e-mail, automatic calling system or other means of electronic communication for direct marketing purposes, including submitting a proposal to conclude a contract.
76. In order to carry out the shipment, the data may be provided to courier companies cooperating with PRIMPOL Spółka Jawna.

XI. FINAL PROVISIONS

77. The provisions of these regulations are not intended to exclude or limit the rights of the buyer, within the meaning of the Act of April 23, 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended) - under applicable law.
78. In matters not covered by these regulations, the provisions of the Civil Code shall apply,
• The provisions of the Act on consumer rights (Dz.U. 2014.827)
• Act (Dz.U.1964 nr 16 poz 93 with changes)
• Personally Identifiable Information Protection Act (Dz. U. 2002 nr.101 poz 926 with changes)
• Act on the right to industrial property (Dz.U.2001 nr 49 poz 508 with changes)
• Act on the provision of electronic services (Dz.U.2013 poz 1422)
• The Act on Copyright and Related Rights (Dz. U. 2006 nr 90 poz. 631 with changes)
79. In the event that the regulations contain provisions contrary to the abovementioned or other regulations in force in the Republic of Poland - these provisions have priority over the wording of the regulations, and are excluded. In the remaining scope, the regulations remain in force.
80. All product names offered on the website of the online store are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law (Dz.U.2001 nr 49 poz 5081 with changes)
81. All photos posted on the website of the online store are protected under the Act on Copyright and Related Rights (Dz. U. 1994 nr 24 poz 83 ze zmianami) - they are individual and creative. They cannot be copied without the consent of the website administrator.
82. Settlement of any disputes arising between PRIMPOL Spółka Jawna and the customer who is a consumer within the meaning of art. 221 of the Civil Code, is submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure
83. Settlement of any disputes arising between PRIMPOL Spółka Jawna and a customer who is not a consumer within the meaning of Article 221 of the Civil Code is subject to the court having jurisdiction over the registered office PRIMPOL Spółka Jawna.
84. Attachment content 1 – withdrawal form and the attachment 2 – complaint form is an integral part of these Regulations.